Privacy policy

N & O Skincare Privacy Policy

Effective Date: September 2025

At N & O Skincare (“we,” “us,” “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, purchase our products, or subscribe to our communications.

1. Information We Collect
We may collect the following personal information:

Contact details such as name, email address, phone number, and billing/shipping address.
Account information if you create an account with us.
Payment details processed securely via our payment providers (we do not store your credit card information).
Marketing preferences when you sign up to receive emails, promotions, or newsletters.
Website usage data such as IP address, browser type, and cookies to improve your online experience.

2. How We Use Your Information

We use your personal information to:
* Process and deliver your orders.
* Communicate with you about your order, account, or enquiries.
* Send you marketing emails and offers (if you have opted in).
* Improve our website, products, and customer service.
* Comply with legal obligations.

3. Sharing Your Information

We respect your privacy and will never sell your personal information. We may share your data only with:

Service providers (e.g., payment processors, shipping companies, email marketing platforms) who help us run our business.
Legal authorities if required to comply with law, regulation, or protect our rights.

4. Cookies & Tracking Technologies

Our website uses cookies to improve your browsing experience and personalise content. You can adjust your browser settings to refuse cookies, but this may affect your use of the site.

5. Data Security

We take reasonable steps to protect your personal information against loss, misuse, or unauthorised access. However, no online system is completely secure, so we cannot guarantee absolute protection.

6. Your Rights

You have the right to:

* Access the personal information we hold about you.
* Request corrections or updates.
* Opt out of marketing communications at any time (unsubscribe link provided in all emails).
* Request deletion of your personal data, subject to legal and contractual obligations.

To exercise these rights, please contact us at: hello@nandoskincare.com.au

7. International Visitors

If you are visiting our website from outside Australia, please note that your information may be transferred to and stored in servers located in Australia.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will always be available on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

N & O Skincare
hello@nandoskincare.com.au